Directi Internet Solutions Pvt Ltd hiring freshers Hosting Product Specialist on 14th march 2015
Directi Internet Solutions Pvt Ltd hiring freshers Hosting Product Specialist on 14th march 2015
Directi is a leading provider of web-presence solutions to small-businesses, professionals and individuals. Our product portfolio includes domain name registration, email-hosting services, web-hosting services, website builder tools, e-commerce solutions, and digital certificates.
Company Name:Directi Internet Solutions Pvt Ltd
Qualification:B.E/B.TECH,Any Graduate
Job Designation:Associate
JOb Location: Bangalore
Responsibilities:
- Being the front line for customers over email support tickets as part of 24*7 rotating shifts
- Troubleshooting and resolving issues related to our hosting products.
- Investigating and identifying solutions to various kinds of technical issues spanning DNS, Apache, IIS, Email servers, Hosting control panels, Application firewalls and associated technologies.
- Escalating complex system-wide issues or bugs to L2 support and software engineering teams
- Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
- Reviewing existing product documentation and publishing documentation in internal & external knowledge bases
- Pro-actively monitor product/services/site performance, uptime, availability and analyze logs / metrics and recommend/contribute to fixes.
- Working knowledge of Operating systems - Redhat based linux flavours & Windows 2003/2008 server
- Linux skills - Basic server administration with knowledge of commands like top, ps, netstat, etc.
- Fundamentals :- Excellent DNS and networking fundamentals. TCP/IP
- Application protocols :- Working knowledge of SMTP, HTTP, FTP, IMAP, POP.
- Control panels :- cPanel, Plesk, Virtuozzo
- Web and database servers :- Apache, IIS, MySQL, MSSQL.
- Soft skills: Strong customer support focus and decent english communication skills.
- Excellent troubleshooting skills.
Reporting Time:11:00 AM to 5:00 PM
Venue:Directi Internet Solutions Pvt Ltd,
BG 15, 7th Floor, Ecospace,Pritech Park Annex,
Bellandur Village, varthur Hobli,
Bangalore East Taluk, Bangalore Urban District,
Bangalore - 560103.
Contact Person: Deepthi Chander (8971905099)
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